This document has been created to enable employees to easily set themselves up be able to work from home when required. This document includes access to TSfarm access and all related applications (email, E-ngauge, company documents, etc.), company phone and remote tools for IT support to be able to assist in case of need.
TS Farm Access
For the TSFARM access you need to install and setup the Microsoft Remote Desktop 10 from the AppStore
After the installation please click on the + symbol on the top and select ADD PC option
Now you need to fill the fields with needed information
PC name: tsfarm.datacentre.local
Useraccount: datacentre\username
In the gateway field please click on the ADD Gateway and enter these record.
Click on the Add and you will be on the previous window. In the gateway field please select the “gw” from the selection.
Now the connection is setup you can click on the Add and you are now able to select the TSFARM from this Remote Desktop app and access your TSFARM environment.
Company Phone
For the calling from home we need to use our 3CX telephony system.
Please remember you always need to use phone locally on your computer’s Google Chrome, not on tsfarm for best performance.
Note: When calling directly though the PC please use headphones or a headset to reduce echo, otherwise whoever you are calling will hear themselves.
If you want you cant set up also calling from TSFARM directly as you probably already have on your office computer, please read this helpdoc how to set this up: How to use 3CX on TSFarm
1) Open the email sent from 3CX Phone System - Nonstop Recruitment noreply@3cx.net called “Your User Account on your New 3CX System” (in the past it was “Welcome to 3CX!”). In this email under the section Your Communications Dashboards you will find your login details like extension number and password and the link for the web application where you can access your phone. Be sure you are entering password, not the PIN!
3) Enter your login details and press login, if you can’t find your password, please call helpdesk
4) You will be automatically logged on the webapplication a will be prompted to allow microphone usage, please press allow. In case you will miss this option. Please go to Google Chrome settings – Privacy and Security – Site Settings and look for https://nonstoprecruitment.3cx.cz:5001/webclient. Once you got it, click onto it and make sure that both camera and microphone are allowed.
5) To access dialler, please click on the dialler icon on the top of the web app window and dial the number you want to call
6) You can also use your smartphone. It depends on your phone system go to the Google Play or Apple APPStore and search for the 3CX. Download and install it. You will be asked for QR code which you can find in the mentioned Welcome to 3CX e-mail. Or you can find it in the computer based 3CX in the upper right corner. Click onto it and scan the QR code and your account will be set up in a second.
IT Support contact channels
1) For a quick help please call IT support external number - CZ: +420 270 006 600
2) If your 3CX is set up and working call us directly on 2222
3) In case we didn’t pick up the phone we are busy with other cases, so please send an email to support@nonstopconsulting.com, please describe your issue and share as many details as you can to speed up the whole process, please also share your telephone contact we can use in case of need.
4) If your TSFARM is working but you are having some different trouble or request please send us an IT ticket in a standard way.
- In case you need us to help you remotely on your local PC please prepare Teamviewer ID so we can connect and help you
a. Open the file called Emergencypackage1.zip and run TeamViewer.exe installer and please follow the installation instructions
b. Once installed, please make sure to allow complete remote access so we would be able to connect. If you are not sure how to do it, you can find a guide how to do so here:
How to grant access for remote connection
c. open a shortcut created during the installation from your desktop
d. Please let us know Teamviewer ID and password.